Shipping policy

Last Updated: September 2026

Overview

Sonoran Roast Coffee And Tea, LLC currently ships only to addresses within the United States. We do not offer international shipping.

Orders are fulfilled through trusted fulfillment partners and reputable carriers.

Order Processing

Orders are typically processed within 2–5 business days after payment is received and verified.

Processing times may be longer during holidays, promotional events, severe weather, or periods of unusually high order volume. Orders are not normally processed on weekends or major holidays.

U.S. Shipping Rates

Eligible one-time U.S. orders under $50 ship for $5.95. Eligible U.S. orders of $50 or more receive free standard shipping. The applicable shipping charge will be displayed at checkout before payment.

Subscription shipments receive free U.S. shipping through the active subscription shipping benefit.

Certain third-party-fulfilled merchandise may have product-specific shipping methods or charges. Any applicable charge will be displayed at checkout before purchase.

Estimated Delivery Times

Standard delivery is generally estimated at 3–7 business days after processing unless a product or fulfillment partner requires a different delivery estimate.

Delivery dates are estimates and are not guaranteed.

Tracking Information

When available, tracking information will be provided by email after your order ships.

Please allow up to 48 hours for tracking information to become active.

Shipping Delays

Delivery may be delayed by:

  • Shipping carriers
  • Severe weather
  • Natural disasters
  • Labor disruptions
  • Incorrect shipping information
  • Other circumstances outside our reasonable control

Incorrect Shipping Addresses

Customers are responsible for providing an accurate U.S. shipping address at checkout.

Once an order enters processing or shipment, we may be unable to modify the address. Additional charges may apply if a package must be reshipped because incorrect shipping information was provided.

Lost, Stolen, or Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, please:

  1. Check with household members.
  2. Check with neighbors or property management.
  3. Contact the shipping carrier directly.

If the package is still missing, contact us so we can assist with an appropriate carrier investigation.

Damaged Shipments

If your order arrives damaged, contact us within 7 days of delivery.

To assist with resolution, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping packaging

After reviewing the information, we may offer an appropriate replacement, store credit, or refund.

Contact Information

Sonoran Roast Coffee And Tea, LLC

3225 McLeod Dr Ste 100
Las Vegas, NV 89121
United States

Phone: (844) 243-8528

Email: CustomerService@SonoranRoastCoffeeAndTea.com

Website: www.SonoranRoastCoffeeAndTea.com

Important Notice: The address above is for business correspondence and customer communications. It is not a return address. Product returns require a Return Merchandise Authorization (RMA) number and must be sent to the return address provided with the authorization instructions.

Customer Service Hours

Monday–Friday
9:00 AM–5:00 PM Arizona Time

We strive to respond to customer inquiries within 1–2 business days.