Frequently Asked Questions
Find answers about ordering, shipping, coffee, tea, subscriptions, returns, and our leukemia awareness mission.
Orders & Shipping
How long does shipping take?
Most orders are processed within 2–5 business days and delivered within 3–7 business days after shipment.
Do you provide tracking information?
Yes. Tracking information is emailed once your order ships.
Where do you ship?
We currently ship throughout the United States.
Coffee & Tea
How fresh is your coffee?
Our coffee is freshly roasted and shipped to provide a premium coffee experience.
Do you offer tea?
Yes. We offer handcrafted teas selected to complement our coffee collection.
What is the Best Sellers Sample Pack?
Our Best Sellers Collection features customer favorites and sample packs that help you discover your perfect cup.
Subscriptions
Do you offer subscriptions?
Yes. Select products can be purchased as a subscription for convenient recurring delivery.
Can I cancel my subscription?
Yes. You may manage or cancel eligible subscriptions through your customer account.
Our Mission
Why does Sonoran Roast support leukemia awareness?
Our company was founded by leukemia survivor and bone marrow transplant recipient Fred Schmitthammer. A portion of proceeds helps promote leukemia and blood cancer awareness. You can learn more on our Our Story page.
How can I learn more about your story?
Visit our Our Story page to learn more about our journey and mission.