Return & Refund Policy

Last Updated: June 2026

At Sonoran Roast Coffee & Tea, we are committed to providing premium coffee and tea products and ensuring customer satisfaction. Because our products are food and beverage items, special return restrictions apply.

Returns

Due to food safety regulations and the perishable nature of coffee and tea products, we do not accept returns of opened or unopened coffee, tea, or other consumable products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Photos of the product and packaging

Upon review, we may offer a replacement, store credit, or refund at our discretion.

Lost Shipments

If your tracking information indicates your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package is lost in transit, please contact us and we will work with our fulfillment partner and shipping carrier to investigate the shipment.

Refunds

Approved refunds will be issued to the original payment method used for the purchase. Refund processing times may vary depending on your payment provider and financial institution.

Shipping charges are non-refundable unless the refund is due to an error on our part.

Order Changes and Cancellations

Because orders are processed quickly through our fulfillment partner, requests to change or cancel orders must be submitted immediately after placing the order.

Once an order has entered production or shipment processing, we may be unable to modify or cancel it.

Quality Guarantee

We stand behind the quality of our products. If you are dissatisfied with your purchase due to a quality issue, please contact us within 7 days of delivery and we will work with you to find an appropriate resolution.

Contact Us

For questions regarding returns, refunds, or order issues, please contact:

Sonoran Roast Coffee & Tea

Email: CustomerService@SonoranRoastCoffeeAndTea.com

Website: https://www.SonoranRoastCoffeeAndTea.com

We strive to respond to all customer inquiries within 1–2 business days.